Terms of Use

1. Acceptance and scope

By using the website, platform or any of the services, the user confirms they have read and accepted these terms and hold the authority to use the service on behalf of their organisation.

The service is intended for professional and enterprise use only, and is not offered for personal or consumer use.

2. Definitions

DATA

The service provider and platform owner.

Customer

The contracting or approved organisation using the service.

User

An individual granted an account to access the customer workspace.

Organisation

The legal entity the workspace belongs to.

Workspace

The customer's isolated environment with its data, settings and departments.

Admin

The workspace owner or company admin responsible for users, permissions and settings.

DATA Credits

The unit measuring consumption of credit-priced services in the platform.

Connectors

Connections the customer enables to bring data from its systems or providers.

Content

Files, data, documents and outputs uploaded by the customer or produced under its instructions.

Qanoni

The legal research and document drafting service in the platform.

Services

The website, platform, connectors, AI, Qanoni, support and everything related.

3. Eligibility

• The service is for organisations and entities, not for individual use outside an approved organisation.
• Users must be authorised by their organisation and use an approved work email.
• Users must have the legal capacity to accept these terms on behalf of their organisation where applicable.

4. Access requests, accounts and invitations

• Accounts are not self-created; access begins with a request reviewed and approved by DATA.
• Workspaces are created only for approved organisations.
• Users are added through admin-issued invitations, which may be scoped by department, role and credit limits.
• DATA may decline an access request or revoke an invitation for security, operational or legal reasons.

5. Workspace Owner and Company Admin responsibilities

• Identifying and managing authorised users and removing access when a person leaves the organisation.
• Configuring roles, departments, permissions and usage limits.
• Verifying the email domains used in invitations.
• Allocating and monitoring credit budgets for departments and users.
• Ensuring that everything uploaded or connected is authorised inside the organisation.

6. Account use and no credential sharing

• Accounts are personal and must not be shared or reused between people.
• The user is responsible for the confidentiality of their credentials and for all activity under their account.
• Suspected unauthorised access must be reported to the admin and to DATA immediately.
• Accounts may be suspended where there are indications of compromise or sharing.

7. Department use and permissions

• Each user's access is limited to the departments and data they are authorised for.
• Access may change with the plan, role, department permission, credit limits and subscription status.
• Attempting to access an unauthorised department, workspace or dataset is prohibited.

8. Subscriptions and plans

Features, usage limits, user counts and available departments are determined by the plan and the agreed order form.

Online payments are not currently available in the platform; subscriptions and add-on services are managed through the quotation, order form or agreement approved with the customer.

9. DATA Credits

• DATA Credits are consumed only for credit-priced services.
• Dashboard viewing, basic navigation, saved-report viewing and failed operations are not charged.
• Estimated credits may differ from final credits where the platform states so.
• Failed backend operations do not consume credits.
• Credits cannot be sold, transferred outside the organisation, pledged, exchanged for cash or refunded except where required by the applicable agreement or law.
• The Company Admin may allocate department budgets and per-user limits.
• Credits are governed by the selected plan and order form.

10. Fair use

• Use must be consistent with normal enterprise use of the service.
• Rate, volume and concurrency limits may be applied.
• Usage that affects service stability or other customers may be restricted.

11. Prohibited use

• Any use contrary to applicable law.
• Security testing or intrusion attempts without prior written authorisation.
• Sharing credentials or making an account available to others.
• Attempting to bypass limits, permissions, credits or subscription restrictions.
• Scraping or automated content extraction.
• Bot-driven bulk extraction without an API agreement permitting it.
• Reverse engineering except where non-waivable law permits.
• Training competing AI models using DATA content, service or outputs without written permission.
• Uploading malware or malicious files.
• Uploading content without authorisation.
• Circumventing export controls, content protection or access controls.
• Interfering with service availability.
• Misrepresenting identity or authority.

12. Connectors, files and data

• The customer confirms it has the rights and authority to connect systems, upload files and instruct processing.
• The customer is responsible for the connector credentials it authorises and for source-system permissions.
• DATA may suspend a connector for security, authentication failure, provider API limits, provider changes or customer instruction.
• Connector availability and status can vary between environments; no guarantee is given that every connector works in every environment.
• Scraping or unauthorised access to third-party systems is prohibited.

13. Customer-uploaded content

• Customer content remains owned by the customer and is subject to the workspace permissions set by the admin.
• The customer grants DATA a limited licence to process the content as needed to provide the service under its instructions.
• The customer is responsible for the accuracy of the content, the lawfulness of its processing and any third-party rights.

14. AI and DATA AI outputs

• AI output may be inaccurate, incomplete or unsuitable for the situation.
• AI output is assistance, not a substitute for professional review.
• The customer is responsible for reviewing outputs before relying on them or taking action.
• Passwords, secrets, API keys, unlawful content and data the user is not authorised to process must not be submitted.
• DATA may apply safety, rate, credit and access limits.

15. Qanoni, search and legal documents

• Qanoni is legal information and research support.
• Qanoni is not legal advice, legal representation or a substitute for licensed counsel.
• Users must verify official references and current legal status before relying on results.
• The customer is responsible for its legal decisions, filings, contracts, legal opinions and actions.
• Customer-uploaded contracts and documents are customer content and subject to workspace permissions.

16. Contracts and legal documents

• Documents generated in the platform are working drafts requiring human review and approval by the customer's competent function.
• Signing or approving inside the platform does not by itself create legal effect except as permitted by applicable law and agreed between the parties.
• The customer is responsible for retaining final copies in its own systems of record.

17. Intellectual property

DATA owns the platform, its interfaces, software, designs, trademarks and all components it develops; no ownership rights transfer to the customer under these terms. Customer content remains owned by the customer.

18. Confidentiality

Each party will keep confidential the information it receives from the other under the relationship, use it only for the agreed purpose, and disclose it only to those who need to know or as required by law.

19. Security, suspension and termination

• DATA may suspend or restrict access for security, abuse, legal, contractual or subscription-status reasons, subject to the applicable agreement and law.
• The customer is informed of a suspension unless a security or legal reason prevents it.
• On termination, the retention and destruction terms in the privacy policy and the data processing addendum apply.

20. Limitation of liability and disclaimers

DATA, its services, connectors, AI output and Qanoni are provided on an "as is" and "as available" basis, to the extent permitted by applicable law.

DATA does not warrant that the service will be uninterrupted or error-free, that all connectors will be available or compatible with every environment or external system, or that AI or Qanoni output will be accurate, complete or suitable for every case.

To the extent permitted by law, DATA is not liable for any indirect, incidental, consequential or special damages, including loss of profit, loss of data, loss of business opportunity, or decisions taken by the customer or a user in reliance on AI output, data, connectors or external sources.

Any potential liability of DATA is subject to the limits, procedures and conditions set out in the agreement or order form with the customer. Nothing in these terms limits any right or liability that cannot be excluded or limited under applicable law.

21. Indemnity

To the extent permitted by law, the customer will indemnify and hold DATA harmless from claims, losses, damages or reasonable costs arising from:

• Use of the service by the customer or its users in breach of these terms or applicable law.
• Uploading content, connecting a system or processing data without authority or a lawful basis.
• Infringement of third-party rights, including privacy, intellectual property or confidentiality.
• Use of DATA AI, Qanoni, contract or report output without appropriate professional review.
• Account sharing, permission circumvention, or misuse of connectors or the service.

This indemnity does not apply to the extent the claim results directly from DATA's breach of its legal or contractual obligations.

22. Changes

Current version 1.0, effective 14 August 2025. Changes are recorded in the version history, and customers are notified of material changes before they take effect through the agreed channel.

23. Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws in force in the Kingdom of Saudi Arabia.

The competent courts in Riyadh have jurisdiction, unless the agreement or order form provides a different dispute-resolution mechanism.

24. Contact

For questions about the service, these terms or acceptable use, contact DATA at:

info@data.sa